It Mean to
By the end of this chapter, you should be able to:
Describe what it means to manage change.
Exhibit a proactive approach to managing
Identify five types of change.
Exhibit a change readiness mind-set.
Describe the six change management competencies.
Create a performance improvement plan.
Change in business, as in life, is inevitable, and the amount, pace, and complexity of change are accelerating at
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