The Case Study
industry; Kay Hughes, 27, M.B.A., who had been a sales representative prior to graduate school; Bill Heller, 26, M.B.A., specializing in group dynamics, with no industry experience; Indar Kripalani, 34, M.B.A., with OD experience in the military; and George Kessler, 23, with three years of experience in the HR department.
The group spent their first month getting to know the members of the organization. They held weekly conferences with John Zoltan, who was very interested and active in the planning
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