Theory Matrix

In: Business and Management

Submitted By 4lawrences
Words 537
Pages 3
MGT420 Individual Theory Matrix

| |Major Concepts |Process of Theory Proposed |Process-Driven Quality |Customer-Driven Quality |Company Example That Has Applied |
|Theorist: | | |Requirements |Requirements |This Theory |
|Juran |Focuses on parts of the |Three basic steps to progress Ten|Juran was an engineer and he |Quality planning is the first |Bausch & Lomb |
| |organization, not whole. He also |steps to quality improvement The |firmly believed that quality does|stage of his trilogy and is | |
| |defined quality as “fitness for |Juran Trilogy Juran’s Pareto |not happen accidentally, |basically aligning an | |
| |use”, and developed concept of |Principle |therefore all of his theories are|organization’s products and | |
| |cost of quality. | |process driven – organizations |processes with customers’ needs | |
| | | |need to determine who its | | |
| | | |customers are and plan for | | |
| | |…...

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