Ramesh Work Behavior

In: Business and Management

Submitted By 24680
Words 797
Pages 4
Ramesh Shrestha did his Bachelor in Business Administration from Tribhuvan University. After completion of his course he joined a reputed bank as an Intern for a period of six month. During his internship period he was placed at the customer service department. Being a person of an extrovert nature, he was naturally friendly, attended all the customers with a smile on his face and readily responded to all the customers’ queries. He liked his job and was highly willing to provide prompt services to the customers in order to make them fully satisfied.
Because of his dedication towards his work and very good performance, his boss was happy with him. The management therefore decided to hire him as a temporary employee for a period of next six month. He was then transferred from the CSD Department and placed in Letter of Credit (L/C) Department. One of the reasons why he was inspired was that a job in a bank is much respected in the society which would also enhance his prestige in the community. At the same time banks makes a handsome payment.
Ramesh had full confidence in himself. He was very enthusiastic and was willing to make significant contributions to make each customer he serves satisfied and delighted. He knew that if he continued to perform better, his boss would make sure that he received the perks and incentives. In fact, his boss had told him that he would hire him as a permanent staff if his performance during the trial period was good.
The targets of Ramesh for a day were not easy. He had to open 7 letter of credit a day, something he had never done before. His job of opening a letter of credit was a lengthy process, challenging task and a risky job which required precise knowledge of the sophisticated software used by the bank. Just because he appeared to be self-reliant, he was placed in the L/c department without enough on-the-job training and…...

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