Pancontinental Airways

In: Business and Management

Submitted By cazo365
Words 2775
Pages 12
Tutorial Week 7: Case Study – Leaders and Followers
Question 1. What are the key components of the relationship between leaders and followers in Pancontinental?
Within Pancontinental the key components in respect of the relationship between leaders and followers may be seen as including Emotional Intelligence, Authentic Leadership, Servant Leadership and Participative Followers.
Emotional Intelligence is defined as a ‘type of social intelligence that involves the ability to monitor one’s own and other’s emotions, to discriminate among them and to use the information to guide one’s thinking and actions’ (Salovey and Mayer, 1990: 189). According to Goleman (2001), ‘emotional intelligence comprises of 4 key components which are, Self Awareness, Social Awareness, Self Management and Relationship Management.’
When looking at the case study we can see evidence of the use of emotional intelligence throughout. Within self awareness we can see that the MD, Henry Callahan, has had a personal insight into the business and knows what happens in each area. He is seen by his staff as a ‘visionary leader’, always looking for ways to improve in the future. In the case we can see that the positive style he adopts is exceedingly effective in an industry that is usually dogged by disputes, both internally and externally. Indeed he states, ‘I’ve done practically every job in the company....from the bottom up – I know what long hours are and I have empathy for everyone in the organisation’ We can also see proof of his social awareness in this quotation by his reference to having ‘empathy’ for his employees. As well as that he also includes the need for fun within the organisation. Callahan’s ‘Fun in Flight’ vision is used as an awards system for great customer relations and also has the ability to reduce the level of stress for employees with the use of ‘MISS (Most Impactful Staff…...

Similar Documents

Jetblue Airway

...Nguyễn Xuân Lãn Dương Bích Hạnh | 35k01.1 | Võ Thị Thu Giang | 35k01.2 | Ngô Thị Trà Linh | 35k01.2 | Võ Thị Như Ngọc | 35k01.2 | MỤC LỤC I. GIỚI THIỆU CÔNG TY 2 1. Thông tin chung 2 2. Tổng quan 2 3. Đội tàu bay của JetBlue Airways 3 II. LỊCH SỬ HÌNH THÀNH VÀ QUÁ TRÌNH PHÁT TRIỂN 4 1. Lịch sử hình thành 4 2. Quá trình phát triển 6 3. Thành tựu đạt được 9 a. Quy mô kinh doanh 9 b. Thị phần và tốc độ tăng trưởng 9 c. Đội ngũ nhân viên 10 d. Các giải thưởng 11 III. VIỄN CẢNH, SỨ MỆNH 13 1. Viễn cảnh 13 a. Tư tưởng cốt lõi 13 b. Hình dung tương lai 15 2. Sứ mệnh 16 a. Định nghĩa kinh doanh 16 b. Giá trị 16 c. Mục tiêu 18 I. GIỚI THIỆU CÔNG TY 1. Thông tin chung * Tên công ty : JetBlue Airways Corporation. * Lĩnh vực kinh doanh: Vận tải hàng không. * Người điều hành: * Chủ tịch và Giám đốc điều hành độc lập: David Barger * Giám đốc điều hành: Joel Peterson * Người sáng lập: David Neeleman. * Năm thành lập: 1999. * Trụ sở chính: 118-29 Forest Hills Buiding – Queens – New York – USA 11375 * Mã chứng khoán: JBLU * Website : www.jetblue.com 2. Tổng quan JetBlue Airways Corporation là một hãng hàng không giá rẻ hàng đầu của Mỹ, đặt địa điểm bay chính thức tại sân bay Quốc tế Jonh F.Kennedy. Hãng được thành lập vào năm 1999 bởi ông David Neeleman tại New York – Mỹ. Hiện nay, JetBlue đang đứng vị trí thứ 6 trong......

Words: 6233 - Pages: 25

British Airways

...------------------------------------------------- British Airways From Wikipedia, the free encyclopedia For similar named airlines, see British Airways Ltd and British Airways Limited. | It has been suggested that British Airways Limited be merged into this article or section. (Discuss) Proposed since January 2013. | British Airways | | IATA BA | ICAO BAW SHT | Callsign SPEEDBIRD SHUTTLE[1] | | Founded | 31 March 1974 (after BOAC & BEA merger) | AOC # | 441 | Hubs | * Gatwick Airport * London Heathrow Airport | Frequent-flyer program | * Executive Club (for BA flights) Diamond Club (for British Midland International flights) | Airport lounge | * Concorde Room * Galleries First * Galleries Club * Galleries Arrivals * First Lounge * Terraces Lounge * Executive Club Lounge * International Lounge * UK and Ireland Lounge | Alliance | Oneworld | Subsidiaries | * BA CityFlyer * OpenSkies * British Airways Limited * British Airways World Cargo | Fleet size | 256 | Destinations | 169 not incl. subsidiaries and code-shares | Company slogan | * To Fly. To Serve. * Upgrade to British Airways(online marketing) | Parent company | International Airlines Group | Headquarters | Waterside, Harmondsworth, England | Key people | * Keith Williams (Chief Executive Officer)[2] * Sir Martin Broughton(Chairman) | Revenue |  €11.482 billion (2011)[3] | Website | www.britishairways.com | British......

Words: 9707 - Pages: 39

Jetblue Airways

...JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation JetBlue Airways IPO Valuation......

Words: 308 - Pages: 2

British Airway

...Section 2 - British Airways Profile Overview Alliances LHR Air Transport Movements LGW Air Transport Movements Awards History Key Events (1987-2005) Board Members Leadership Team British Airways Management Team Employees Brands Departmental Analysis Section 3 - British Airways Fleet Aircraft Fleet Aircraft Delivery Schedule Mainline Fleet Profiles Regional Aircraft Fleet Maintenance Section 4 - British Airways Performance Summary Strategy Social and Environmental Performance Incentive Plans Summary Financial / Operating Statistics Principal Investments Shareholder Information Share Price History Section 5 - Global Partners Overview BA Connect Franchisees oneworld Aer Lingus American Airlines Cathay Pacific Finnair Iberia LanChile Qantas oneworld At A Glance Section 6 - Route Network British Airways Franchisees Section 7 - General Information Airport Three Letter Decodes Outside Advisors Abbreviations & Specialist Terms How To Contact Us 2 3 3 4 4 5 6 6 7 8 89 91 92 93 97 98 99 100 101 102 103 104 9 9 10 10 11 12 13 38 39 40 41 44 47 105 109 110 115 116 118 56 56 57 69 72 73 74 75 75 77 86 87 88 This document has been prepared solely for the purpose of providing information about British Airways to interested parties. It does not constitute an offer to sell any securities and must not be relied upon in connection with any investment decision. The information contained in the document has been compiled in good faith by British Airways from internal and......

Words: 59045 - Pages: 237

British Airways

...BA Strategy:   The goal of British Airways is to present better-quality service to its customers, stakeholders and employees alike.   The workforce of British Airways is a significant positive feature that strives to offer utmost advanced and pleasing service to its consumer. Their mission statement also retells their aim to achieve the status of the best airline universally. British Airways Business Performance since 2008: BA intends to achieve its vision of becoming the world’s leading global airline. This plan entails a 360 degree approach as in focusing in issues pertaining to the environment, relationships with suppliers and a new note and the BA tradition of supporting consumer friendly initiatives. As good performance at Heathrow drives good performance across the network, BA delivered its highest ever network-wide Ready to Go performance of 53 per cent. This translated into record levels of flights departing on time and within 15 minutes, as well as record levels of customer satisfaction with punctuality. (BA Annual Report 08/09) BA potential future strategy for the organization to grow its position in international and global markets: The study of BA various functions and practices as an organization from the strategic perspective it can be stated that British Airways prioritize its major functions, or in another words the resources that would help them to increase revenues are given due consideration, like the 2012 Olympics in London. Prioritization......

Words: 758 - Pages: 4

British Airways

...[pic] Source: Extracted from Johnson, G, Scholes, K., & Whittington, R. (2008) Introduction The organization chosen for this Analysis is British Airways. Based at Heathrow Airport in London, British Airways is the biggest international airline in the UK. It deals in domestic and international carriage of freight and mail as well as ancillary services. Privatized in 1987, it has continued to increase in growth in spite of stiff competition (Finance Yahoo). This paper analyses the industry and external environment alongside an evaluation of the strategic options of the organization and the change process within the organization as related to the calculation and analysis of the Enterprise Value, to determine the recommended purchase price of the organization. Analysis of the external and Industry environment of British Airways PESTEL analysis Political From the political aspect, government and political instability affect the routes operated by many airline companies. For example, the Arab spring that affected a number of countries in North Africa and the Middle East such as Libya, Syria, Egypt and Tunisia affected British Airways through flight cancellations (Finance Yahoo). Economic Due to global economy recession, the share price of British Airways has fluctuated while insurance costs of British Airways rose because of the fear of terrorism and tighter security checks at the airport (Finance Yahoo). Due to fuel price fluctuations, companies are cutting......

Words: 1850 - Pages: 8

Jet Airway

...Jet Airways – Etihad Airways Strategic Alliance Jet Airways.com Jet Airways and Etihad Airways are proud to announce the conclusion of the transaction for the subscription of 24 per cent minority equity stake in Jet Airways. This follows all government and regulatory approvals received on the 12th of November 2013. The infusion of foreign direct investment in the Indian aviation sector will result in economies of scale, growth in traffic at Indian airports and will create job opportunities across the aviation and tourism sectors. It will greatly benefit all our stakeholders whilst significantly benefitting our guests who will now have access to a more expanded global network, enhanced connectivity for tourists, business travellers, and the wider travelling public. India is one of the largest and fastest-growing markets in the world. Through this association, Jet Airways and Etihad Airways will both be strengthened as will be the economies of India and the UAE. By linking our two networks and adding new flights, new routes and more code-share options, travel to, from and within India will become more accessible/ convenient. Etihad Airways and Jet Airways will combine their network of 130 destinations, with Jet Airways establishing a Gulf gateway in Abu Dhabi and expanding it’s reach through Etihad Airways’ growing global network. Under the strategic partnership, both airlines will gradually expand existing operations and introduce new routes between India and Abu Dhabi......

Words: 1085 - Pages: 5

Delta Airways

...JETBLUE JetBlue Airways Corporation is a passenger airline that was established to create the value in giving of services based on style and cost. The inception was held in Delaware in August 1998. Press Release: The press release was dated on 29th of January 2014 the JetBlue reported its result for the fourth quarter and full year 2013. The detailed information of the JetBlue airline is as under: In Fiscal year 2013 JetBlue increased the net income by over 30% to $168 million which was $0.52 diluted per share. The Revenue grew by 9.2% which was recorded by improving yields. The Operating margin was increased y 0.5 points to 7.9%. JetBlue also made pre-payment of $94 million for the debt, and they purchased the assets for the operations. $60 million of cash were increased which increases the free cash flow of $121 million. Conference Call Transcript: JetBlue generates operating income of $115 million in the fourth quarter of the year 2013, which is compared to the fourth quarter of previous year was better. For the fiscal year 2013 the annual operating income was reported as $428 million. In year 2013 the operating income was increased by 12.41% than the annual operating income of 2014. Pretax income reported was at the growth rate of 33.49% and in amount was $279 million. Net income was reported as $47 million for fourth quarter of fiscal year 2013. Which was higher than the Net income of 2012’s fourth quarter which was reported $1 million. The fiscal......

Words: 454 - Pages: 2

Pancontinental Airways

...Timeline of Dissertation: Tasks Duties | Key Dates | Duration | Topic brainstorming | 10 June, 2014 – 12 June, 2014 | 3 days | Topic decision | 13 June, 2014 | 1 day | Industry Background & status | 19 June, 2014 – 24 June, 2014 | 6 days | Literature research | 26 June, 2014 – 2 July, 2014 | 7 days | Writing up | 4 July, 2014 – 12 July, 2014 | 9 days | Submission of Outline | 19 July, 2014 | 1 day | Dissertation Tasks Duties | Key Dates | Duration | Survey items data for questionnaire draft | 22 July, 2014 – 5 August, 2014 | 14 days | Set up questionnaire | 7 August, 2014 – 10 August, 2014 | 4 days | Pilot test processing | 11 August, 2014 – 18 August, 2014 | 8 days | Revise the final questionnaire | 19 August, 2014 | 1 day | Online survey processing | 20 August, 2014 – 13 September, 2014 | 25 days | Face-to-face interview processing | 21 August, 2014 – 28 August, 2014 | 8 days | Collect data and data mining of survey | 14 September, 2014 –15 September, 2014 | 2 days | Literature research | 17 September, 2014 – 22 September, 2014 | 5 days | Writing up (Ch.1, 2) | 24 September, 2014 – 1 October, 2014 | 8 days | Data analysis | 3 October, 2014 – 9 October, 2014 | 7 days | Writing up (Ch.3-5) | 10 October, 2014 – 20 October, 2014 | 11 days | Writing up (Ch. 6) | 23 October, 2014 – 31 October, 2014 | 9 days | Proof-reading | 2 November, 2014 – 7 November, 2014 | 6 days | Submission of Final Dissertation | 17......

Words: 583 - Pages: 3

British Airways

...British Airways – Flying Into a Storm S.J.Bastin Raj (F13016) 1. Bob Ayling was a lawyer by profession who helped British Airways (BA) get privatized and later on joined the firm. He moved up the ladder to become the CEO as a favourite of his predecessor of Lord King.Bob Ayling mainly focussed on cutting costs rather than concentrating on the welfare of his employees. That’s the main reason for his failure as a CEO Things went well during Ayling’s Tenure. * Identified the need to cut costs for becoming a better performing airlines * Initiated the industry transforming alliance with American Airlines * Later, modified BA’s strategies as when problems cropped up Things not went well during Ayling’s Tenure. * No communication of the organization vision to the employees which led to their disillusionment * He missed out on the people touch points - both employee and customer wise. A fatal error in a service industry. * He failed to create a competent rung of top management around him. * He should have had an acceptability test before rebranding BA. He grossly failed to understand the British sentiments and pride and alienated opinion leaders like Thatcher. 2. Ayling is an Authoritative Leader. He has high concern for production and very low concern towards people. This makes him an Authoritarian manager. Indeed, if we look into the tactics he adopted in BA, they are mostly......

Words: 661 - Pages: 3

British Airways

...British Airways Industrial Disputes Fact files: articles to read 19 June 2012 12:38   Unread 1. BA on the up after dispute deal 1. Union welcomes BA deal that avoids humiliation 1. iPad: Collecting, Annotating and Redistributing Student Work 2. BA workers vote to ballot on new deal 3. BA and union agree to end dispute 4. BA and Unite reach deal to end cabin crew strikes 5. Unite and British Airways reach agreement on cabin crew 6. Unite to vote on deal to end BA dispute 7. BA and Unite union move closer to ending cabin crew dispute 1. BBC News - BA strike: Hopes rise for end to cabin crew dispute 1. Joint statement by Unite the union and British Airways 1. Reject BA offer, Unite urges crew 2. Unite chooses McCluskey as leader 3. Unite pledges 'alliance of resistance' 4. Unions hail court strike ruling 5. A tsunami of resistance 6. BA strike: pilots' union warns on safety and morale 7. FT.com / Companies / UK companies - BA cabin crew vote for more strikes 8. British Airways cabin crew ballot result 9. BA cabin crew vote for fresh strikes 10. BA cabin crew vote for strikes - now Unite should call action 11. BA cabin crew plan new tactics 12. British Airways strike: time to grow up | BA Pilot 13. FT.com / UK / Politics & policy - PM ready to look at union crackdown 14. British Airways cabin crew hold defiant mass......

Words: 1138 - Pages: 5

British Airways

...Management in British Airways Name Class Affiliation Instructor Date Table of Contents Introduction 3 Context of the change 3 Evaluation of the nature of such changes 4 The change management strategy 5 The challenges and difficulties in implementing such changes 6 Change management model 8 Stakeholders 10 Managerial challenges 11 Overcoming resistance to change 12 Managing change 12 Conclusion 14 Reference 16 Introduction UK largest international Airline, British Airways, is among the leading airlines in the world, with one of the most extensive route network, running internationally (British Airways, 2010). The income of the airline has been on the increase with the profits for the period between 2007 and 2008 being a total of £8,753, which translated to 3.1% more than the previous period. Throughout its operating years, British Airways has faced different challenges, as it is for all other companies in the industry. During the year 2007, the American economy experienced a crunch due to the bursting of the housing market. This was the beginning part of the 2008 economic crisis, or recession, which had global effects (Åslund, 2010). Like any other industry, the UK airline industry faced a major setback, British Airways being one of the companies and there was a need to implement changes for long company survival. This paper is an analysis of the changes implemented by the British Airways in the period between...

Words: 4043 - Pages: 17

British Airway

...report on British airways 1a. Internal and external factors which influenced the strategic changes of BA. The airline industry is highly competitive and regulations are heavily implemented. Aside from these, the airline industry also faces different challenges brought about by drastic changes in consumer behavior affected by different external factors such as economic condition.( Prosser, T. (n.d).) Political The airline industry is subjected and governed by stringent air regulatory controls. Regulations are applied in the courses that the airline chooses to travel, the partners that the airline chooses to works with, the airport schedule it uses, the fare it sets as well as the infrastructure costs. One more area which is heavily regarded is safety and security. British airways identified and introduced an array of security measures and protocol to curb the threat of terrorism and illegal immigration. The European Union, being a regulatory body in Europe published a list of airlines that failed to meet the safety standards set by ICAO. These airlines are banned in Europe (Department of Transport 2009). Economic The airline industry is highly sensitive to any economic recession. Economic downturn causes company to cut down business travel which contributes greatly to the sales of the airlines industry. The global recession that took place in 2008, has massive impacts on the airline industry. A couple of factors affected the business of British Airways such as......

Words: 571 - Pages: 3

Quantas Airways

...SUSTAINABILITY REPORT: QANTAS AIRWAYS LTD By Student’s Name Course Name Professor Name City, Location Project Name Date of Submission Table of Contents 1. Introduction……………………………………………………………………………...…..3 2. Financial……………………………………………………………………………..………4 3. Social Responsibility…………………………………………………………………..……..6 4. Environmental Responsibility……………………………………………………….………7 5. Conclusion………………………………………..………………………………… ………8 6. References List……………………………………………………………………………..9 Sustainability Report: Qantas Airways Ltd Introduction The paper seeks to provide a corporate social responsibility report on Qantas to understand the impacts of financial operations of the company on the environmental and social responsibility initiatives of the company. Qantas Airways ltd identifies a flag carrier airline located in Australia and it is recognized to be the largest airline in terms of fleet size, international flights and international destinations. After KLM and Aviance, Qantas is the third oldest airline across the world as it was founded in the late 1920. Today, the airline is headquartered in Sydney within its main airport being Sydney Airport. The company owns 65 percent of the Australian domestic market and ferries 14.9 per cent of all passengers travelling from and in Australia. Some of its subsidiaries include Jetconnect and......

Words: 2327 - Pages: 10

British Airways

...Accounts Who we are British Airways is the UK’s largest international scheduled airline. We fly our customers at convenient times to the best located airports across the world. We are one of the world’s leading global premium airlines. Our principal place of business is London with significant presence at Heathrow, Gatwick and London City. Some 20 million people live within commuting distance of these airports, on the doorstep of the City of London, the world’s biggest premium travel market. We also operate a worldwide air cargo business, largely in conjunction with our scheduled passenger services. Operating one of the most extensive international scheduled airline route networks, together with our codeshare and franchise partners, we fly to more than 300 destinations worldwide. In 2009/10, we carried nearly 32 million passengers. We support the UK economy by providing vital arteries for trade and investment, meeting the demand for business travel and leisure travel for holidays and family reunion. In 2009/10, we earned £8 billion in revenue, down 11 per cent on the previous year. Passenger traffic accounted for 87 per cent of this revenue, while 7 per cent came from cargo and 6 per cent from other activities. We carried 760,000 tonnes of cargo to destinations in Europe, the Americas and throughout the world. At the end of March 2010 we had 238 aircraft in service. British Airways 2009/10 Annual Report and Accounts 1 2 British Airways at a glance 4......

Words: 67567 - Pages: 271