P3 Unit 29

In: Business and Management

Submitted By sharky1
Words 845
Pages 4
In this assignment I am going to explain the different range of services, also the standards of the quality. Moreover, I will explain what the service is and how they are used within the work place.

Customer service is the assistance and advice provided by a company to those people who buy or use their products or services.

1. Identifying customer needs before the sale You have to treat all customers with respect and provide any information to the customer if they have requested it.
2. Customer service as an objective Customer service as an objective is any activity that affects customers before, during and after a purchase.
3. Target marketing Retailers choose the level of customer service depending on the different demands of their target market. Different organisations offer different levels of customer service.
4. Product offer Customer service is an important part of any product due to that it enables the business to have a competitive advantage from the other businesses.
5. Service quality Service quality is the expectations with performance of the whole business. A business with high service quality will meet customer needs, also making sure that they stand out for the competition.
6. Sales process The sales process is a set of steps that are required to follow within the business, in order to sell an item or product.
7. Selling skills The selling skills that are required are communication, organisation and to be able to focus in order to sell products.
8. Sales support Sales support is the process of an order for the customer. If the goods are out of stock they will order a replacement stock from the warehouse if levels of stock are low. Sales support will organise the delivery to customer at the requested time on the right date.
9. Sales techniques The sales techniques are know how to sell. This is an extremely important technique for…...

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