Lean Six Sigma

In: Business and Management

Submitted By djosa
Words 3502
Pages 15
Introduction

This paper is written for the purposes of testing and exploration of Total Quality Management practices in the Euro area, with the special emphasis on the region of South Eastern Europe. The companies chosen in the report are coming from the various industries, whereas 3 of them are from retailing area, 3 from manufacturing industry and 4 from the servicing industry. Given that the seven of them can be described as multinational companies, it is expected to have results that will support differences in TQM adoption, regarding the transfer of practices and obstacles observed, when compared with the different regions in the world, especially with the early adopters, such as Japan and United States of America. In addition, it is of importance to state that in the testing process the Statistical Package for Social Science, Version 16, was used and that the exploration of the tests are in compliance with the framework proposed. The report starts with the brief introduction, then proceeds to the brief literature review that synthesizes expectations of the tests, that are fully explained and utilized, and concludes with proposals and remarks for the further tests and explorations.

Literature review

“Characteristic or standard measure of excellence; basic characteristic of something. Quality is a measure of the degree to which something meets a standard” (Jack P. Friedman Barron's Dictionary of Business Terms, 2001.)

Total Quality Management (TQM) can be described nowadays as an established concept that manages to capture various improvement mechanisms through incorporation of different management practices (Crainer and Dearlove, 2006). The actual notation of the term today does not only presupposes theories that are arguing that within sharp competition TQM is predominant approach, but explains in what manner one, at first theoretical,…...

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