Ksa Desk Support

In: Computers and Technology

Submitted By aubrook
Words 1243
Pages 5
In early 2009 Nielsen Mobile surveyed teenagers with cell phones. On average each sent and received an astounding 2,272 text messages per month. The national School Boards
Association estimated that high and middle school students devoted an average of nine hours to social networking each week. Add blogging, email IM, tweets and other digital time and you can see what a crazy hurried communication system people experience today. Nearly all of their communication tools involve the exchange of written words alone. At least phones, cellular and otherwise, allow the transmission of tone of voice, pauses and the like. But even these clues are absent in the text-dependent world. Users insert smiley-faces (emoticons) into emails, but they don't see each others' actual faces. They read comments on Face book, but
They don't "read" each others' posture, hand gestures, eye movements, shifts in personal space and other nonverbal—and expressive—beha
Back in 1959, anthropologist Edward T. Hall labeled these expressive human attributes
"the Silent Language." Hall argued that body language, facial expressions and stock mannerisms function "in juxtaposition to words," imparting feelings, attitudes, reactions and judgments in a different register.
This is why, Hall explained, U.S. diplomats could enter a foreign country fully competent in the native language and yet still flounder from one miscommunication to another, having failed to Decode the manners, gestures and subtle protocols that go along with words. And how could they, for the "silent language" is acquired through acculturation, not schooling. Not only is it unspoken; it is largely unconscious. The meanings that pass through it remain implicit, more felt than understood.

For Hall, breakdowns in nonverbal communication took place most damagingly in cross-cultural circumstances—for instance, federal…...

Similar Documents

Clean Desk

...Clean Desk and Clear Screen (CDCS) Policy Objective: Clear desk and clear screen policy used to reduce the risks of unauthorized access to, or loss of, or damage to, information. This requirement should be contained in the user access authorization document. • Ensure that appropriate facilities are available in the office in which, depending on their security classification, computer media (disks, tapes, CDs) and paper and paper files can be stored and locked away, including in lockable pedestals, filing cabinets and cupboards. • Sensitive information should be locked away in a fireproof safe (and the security adviser will have to assess the fire resistance of the safe in terms of the sensitivity of the information inside it and its location in order to ensure its survival for long enough to be rescued). • Personal computers, computer terminals and printers should be switched off when not in use and should be protected by locks, passwords and the like • Everyone should be required to use a password protected screen saver that automatically fires up after only a few minutes (between three and five is reasonable) of inactivity • Incoming and outgoing mail collection points should be protected or supervised so that letters cannot be stolen or lost, and faxes and telexes should be protected when not in use. • Photocopiers should be switched off and locked outside working hours; this makes it difficult for unauthorized copying of sensitive information......

Words: 270 - Pages: 2

Computer Help Desk Support

...Computer Help Desk Support Table of Contents Computer Help Desk Support 1 Introduction 1 General Process 1 Conclusion 2 The in-house help desk of any organization is important for the assistance of employees. It is vital to any organization’s success that the company’s employees are able to create documents. A help desk is a resource which employees can use to troubleshoot program errors, maneuver through unfamiliar programs, and ask general questions. There are many more uses for the help desk within an organization. The help desk can be an invaluable resource for any employee, regardless of his or her computer experience. The general process of the help desk is as follows: ➢ The employee calls the help desk with issue or question. ➢ A help desk ticket is created. ➢ The help desk employee either addresses the issue or question or forwards the issue or question to a higher level technical support staff member. ➢ The help desk staff member follows up and ensures the issue or question is resolved. ➢ The help desk employee checks with the employee to make sure there are no more outstanding issues or questions. The help desk ticket is resolved. The diversity of today’s workforce provides many opportunities for help desk employees to assist employees with a wide variety of computer application experiences. Familiarity with computer software can greatly differ for employees in which computer software experience is not a required part...

Words: 537 - Pages: 3

Ksa and Task Statement

...the appropriate employees | Schedule appointments | Schedule appointments for employees and new hires | Schedule appointments in outlook | Schedule meeting for staff and new hires. | Corresponding | Incoming inquires | Use of word and excel | Initiate responses to incoming inquiries | Answer Phones | Incoming calls | Switchboard | Forward to appropriate employee | Greeting | Incoming clients/employees | Front desk | To ensure hospitality at the front desk | Filing | Employee files and incoming correspondence | Files/filing system | The ability to file and retrieve files as needed in current filing system. | | | | | | | | | | | | | | | | | Task Statements 1 | Receive and disburse incoming mail to the appropriate employees. | 2 | Schedule appointments for employees and new hires | 3 | Correspond with the income inquires | 4 | Answering the phones and directing calls to the appropriate employee. | 5 | Receive incoming person with hospitality | 6 | File personal files and incoming correspondence | 7 | | 8 | | KSA Statements: Human Resource Receptionist Student Name | Sheila Humphrey | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Disseminate mail to appropriate employee | Knowledge of personal and departments | One year experience | Ability to read proficiency | 2 | Schedule appointments | Knowledge of calendar and outlook | One......

Words: 1034 - Pages: 5

Ksa Market

...Saudi Arabia (US$ m) 2004 84 948 125 998 -41 050 -5 205 478 -26 878 53 343 2005 126 117 180 712 -54 595 -7 843 1 -26 804 91 471 2006 147 391 211 305 -63 914 -12 093 642 -35 030 100 910 2007 151 547 234 145 -82 598 -22 897 238 -32 118 96 770 2008 201 525 309 784 -108 259 -26 320 -3 188 -43 987 128 030 Trade balance Goods: exports fob Goods: imports fob Services balance Income balance Current transfers balance Current-account balance Table 4 indicates the current account of Saudi Arabia. Graph 2 indicates that mineral products constitute about 90 % of Saudi Arabia's exports. Over half of Saudi Arabia's GDP is managed by the government (given its dominance of the oil sector 14 15 16 17 Briefing document: Kingdom of Saudi Arabia. SA / KSA JEC, 19 – 23 February 2009, DTI Country Report:: Saudi Arabia - June 2009. The Economist Intelligence Unit. www.eiu.com Doing Business 2009. World Bank Country Forecast: Saudi Arabia – July 2009. The Economist Intelligence Unit. www.eiu.com 8 and the large size of a number of non-oil state and parastatal companies). Graph 3 indicates that foodstuffs are about 14 % of Saudi Arabia's total imports. Graph 4 indicates the main export destinations for the exports of Saudi Arabia's products in 2008 while graph 5 indicates the major countries from which Saudi Arabia has imported from in 2008. Graph 2: Major Saudi Arabia's exports to the world in 2008 (% Share) 2% 3% 5% Mineral Products Chemical Plastic Other 90% Graph 3:......

Words: 19581 - Pages: 79

Recomandation Help Desk

...this activity:      Discuss the systems operation, support, and security phase Describe the different system maintenance types and their importance Critique different backup and disaster recovery options Identify factors that signal the end of the useful life of an information system Discuss future challenges for IT professionals as technology reshapes the workplace Assignment Instructions: IT460:1-Compare various types of information systems. Please complete the following assignments using MS Word. Save the assignment as Unit 9 Assignment.doc and place it into the Unit 9 Assignment Drop Box. Click here to access the “SCR-TIMS Work Session Link”. Jesse wants a recommendation about an SCR help desk. She said that I can get more information on the Internet. She wants any input by early next week. She said there's lots of information out there on this topic. She wants me suggest a plan for creating an SCR help desk (SCR –TIMS Worksession, Session 12, To Do List, #1). Assignment requirements:     Plan submitted that discusses what a helpdesk offers Discusses internal support options Discusses external support options and shows sample vendors and their options Makes recommendation that details which option is being recommended and why 40 point assignment grading rubric Assignment Requirements Maximum points Points earned 1. Detailed Plan submitted that discusses what a helpdesk offers 2. Discusses internal support Copyright Kaplan University 0-10......

Words: 328 - Pages: 2

Help Desk It

...Antonio, TX 78230 Cell phone: (210)8452492 uta.musheer@gmail.com Country of Citizenship: United States Security Clearances: Active Secret Security Clearance Vacancy Announcement # Position Title: Help Desk Support/Analyst Core Competencies Communications, computer system theory, Cultural Advising, Cyber security, Network+ Cisco,CCNA, Linux, COMP TIA Network+ ,Help Desk Analyst, Hardware software support , IT Help Desk DOD level Interpretation, information security , foreign language tutoring, Media analyst, Foreign Relations, Government, Military, Defense, Security, Counter-Terrorism, Intelligence, Special Operations, proficient Arabic and Kurdish Employment History August 2009 to Present Texas National Guard/Army (Subject matter expert /Communication specialist), E-5 • Maintain radio and data distribution systems. • Perform signal support functions and technical assistance for computer systems. • Provide technical assistance and training for local area networks. • Maintenance for equipment, terminal devices, assigned vehicles and power generators. • Providing quality translation/interpretation Texas National Guard as needed. . February 2012 to March 2013 Time warner San Antonio, Tx area Help Desk Support • Perform setup and configuration of desktop/laptop/server equipment. • Troubleshoot virus and software issues. • Manage installs, moves, adds and changes of desktop/laptop/server hardware, software &......

Words: 774 - Pages: 4

It Help Desk

...Building an IT help desk that can actually help!. Running a successful and efficient help desk can be a matter of thinking outside the box and taking advantage of initiatives elsewhere in your firm, said Greg Davis, information technology director and principal at Salina, Kan.-based CPA and business advisory firm Kennedy and Coe. Running such a desk, however, requires forethought, especially in hiring the right people, standardization of procedures, clarifying objectives and measurement systems, understanding clients, and securing the support of a firm's management, Davis said. Davis delivered his remarks to session attendees at the recent Tech 2006: The AICPA Information Technology Conference, held here. Davis led a session titled "Best Practices for a Corporate Help Desk." Responding to such audience suggestions as paying attention to security and trends, an over-reliance on a help desk to provide staff training that should be coming from elsewhere, and better matching of caller sophistication to help desk personnel, Davis noted that a good help desk can increase the productivity of clients, improve overall revenue and profits, and produce more knowledgeable clients, among other benefits. * Hiring: Davis said that firms must determine exactly how many staffers they need on their help desk, considering as well the need for a desk manager, front-line staff to gather information and log calls, and the location of the help desk. He recommended one location - as close...

Words: 461 - Pages: 2

Ksas

...Find a recent article (no more than a year old) that identifies KSAs that will be critical for managers in the immediate future. Provide a summary of the article (and each KSA in the article) and discuss its management development implications in your discussion forum. Knowledge, Skills, and Abilities (KSAs) are determined through qualifying education, experience or background. When responding to job vacancies, the application should display KSAs that are specifically addressed in the advertisement. If the individual(s) skills match the KSAs in the advertisement closely than they are a better prospect for the job. KSAs are important because they help determine the most qualified candidates from the unqualified candidates for vacant positions. Prospect (applicant) KSAs are compared to the skills and requirements for the positions listed. The article I chose was a government item titled KSAs to be Phased Out. This article is about the Office of Personnel Management (OPM) wanting to phase out the KSA questionnaire that is given to applicants that apply for government jobs. The reason the OPM would like to discontinue it is because they feel many individuals who could possibly be good candidates for the jobs will not apply because of the lengthy KSA questionnaire. There can be many advantages and disadvantages to phasing out the KSA questionnaire, however OPM feel individuals should be able to apply with a resume like they would for private companies. This decision will bring......

Words: 514 - Pages: 3

Ksa Statement

...KSA Statements: Customer Service Associate Student Name | Joseph Williams | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Customer Service Associates are expected to give great customer service. By giving great customer service, it ensures that customers are more likely to return. | Prior retail experience preferred but not a requirement. First-time job applicants encouraged to apply. | Bilingual employees preferred but not a requirement. High school diploma minimum required. | Quick thinking and must be able to handle any situation that may occur to rectify the situation. Have to stand for long periods of time. | 2 | Associates are expected to handle cash register operations such as making sure the customers receive the correct change | Prior cash handling experience preferred but not a requirement. | High school diploma minimum required. Should be able to have basic arithmetic skills | Must be able to count effectively when handling money around the registers and verifying money count with managers. | 3 | Associates are to assist in store inventory. If the counts are off entirely, it can result in the store having too little or too much in stock. | Prior stockroom experience is preferred but not a requirement. | High school diploma minimum is required. Should be able to have basic arithmetic skills. | Must be able to follow directions and procedures when transporting...

Words: 573 - Pages: 3

A Guide of Service Desk

...To enable people and businesses to continuously use the computing technology they acquired or developed. 4. Technical support was considered a necessary evil that disrupted the development of new products and systems. 5. (1) Developers missed deadlines because they were being diverted to technical support calls, leaving little time for their primary job of programming. (2) Information was not being captured, so developers had to discover the same solution again and again. (3) Recurring problems were neither identified nor resolved. (4) Technology users, who expected quick and accurate solutions to their problems and requests, were extremely dissatisfied when their demands were not met. 6. Vendors began offering discounts to customers who “screened” calls internally before calling the vendor. 7. A customer can be either internal or external to a company. 8. Customer support involves helping the customer understand and benefit from a product's capabilities, not just installing and fixing the technology. 9. (1) The rapid commercialization of the Internet. (2) Increasingly more affordable and portable computing technology. 10. company size, company goals, and customer expectations 1 11. Formal support enables a company to maximize its technical resources and ensure that the people providing support services have the required skills. 12. peer-to-peer support 13. Because of its constant interaction with the company’s customers and employees. 14. A world class company is......

Words: 6553 - Pages: 27

It Help Desk

...technical support and problems solving services * Provided technical support via phone, the internet, or in person * Diagnosed software-hardware problems * Accurately documented all technical support and customers help-desk interaction * Prepared reports and stayed up to date regarding system information * Strategically install and upgrade network computer applications, upgrade and maintain computer hardware, and perform critical backups * Enhance database performance, perform restores, implement recovery procedure, handle performance tuning, and conducted regular system backups * Provided networking desktop support and perform mainframe and account maintenance tasks * Handled technical troubleshooting within an enterprise environment, including system crashes, slowdowns and data recovery * Ability to perform task independently under pressure * Provided installation support and services to setup, install, move, add and change for PC hardware and software. * Provided IT support at local and remote audio and video conferences when needed. * Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions. * Provided technical help desk support for AAIC’s hardware/software infrastructure * Provided Point of Sale technical support for our Independent Agency channel to issue New Business to enable AAIC profitable growth. * Provided computer help desk support via......

Words: 557 - Pages: 3

Standing Desks

...Slide 1 Buenos Dias Brasilia… Thank you for having me here today. Slide 2 One out of Four Brazilian workers have at least one chronic disease and the sedentary nature of the office workplace contributes to this problem. Slide 3 The Ergotron Work Fit-S Sit Stand Work Station can adapt a traditional desk to an ergonomic workstation with height easy height adjustments for the worker. The Ergotron Work Fit-D station is an adjustable table that the worker can use to easily raise or lower their workstation. The next slide is a video presentation that shows the benefits in an entertaining way… Slide 4 Video Slide 5 This graphic shows that in today’s lifestyle the average person may be sitting for 15.5 of the hours that they are awake. This time is spent during eating meals, driving to work, watching television, computer games, surfing the internet, and the list goes on. Sitting at work is where the bulk of the time is spent sitting, so reducing this time can greatly improve the health of the office workers in Brasília. Slide 6 Research has shown that productivity in the workplaces that have used adjustable workstations has increased by 18 percent. That is a win win for everyone involved! Slide 7 These new habits should be started slowly like any exercise program. This is where the ease of use for the Ergotron work stations are very beneficial. Start with alternating the sitting and standing as often as you like. Standing too much in the beginning may......

Words: 305 - Pages: 2

Ksa Review

...Literature Review While completing the task statements and the KSA statements I realized that this type of job analysis could be very effective when creating a new position. There are many different strategies that have been used to determine what type of analysis should be used for what each individual company may need. I came across an article that did a study and review on what KSA’s would be required to do a job analysis that was based on groups, in order to determine what KSA’s are needed for teamwork. The study concentrated on three areas based on groups. The first one was KSA’s instead of personality traits. Second, team KSA’s as opposed to technical KSA’s and last team versus individual analysis. The article stated that focusing on KSA’ s characterize traits such as trust, helpfulness and supportiveness which are all excellent traits to have when working with a team. The study focused more on team instead of technical KSA’s because team was directed more towards social and interpersonal skills that are needed for teamwork. The team versus individual part of the study focused on each individual within the team specifically because each team member is an individual hired separately from the other team members and when they are evaluated that is also on an individual basis. So to focus on the team itself would not be fair to each individual. I read another article that talked about strategic job analysis and hoe the KSA’s are used to measure the effective......

Words: 879 - Pages: 4

Ksa and Uae

...presented in the GCC countries and their cultures are almost the same. Their difference can't be told unless they're experienced. One would prefer The United Arab Emirates due to its superiority in education, traffic system and women rights to Saudi Arabia. Education is one of the vital needs of a society. Its value can be reflected on school students starting from elementary to high school. The educational system in KSA is known to have low standards. Not only curriculums there are noticeably weak and basic comparing to the international standards, but also they're being taught in Arabic and missing the international language, English. However, all universities around the worlds even in KSA are providing an English system which will create a large obstacle to students who graduated from Saudi's schools. According to the Ministry of Education in Saudi Arabia (2010), the studies show that about 85% of students who graduated from Saudi Arabia are spending at least one year of their life after graduating from their high school just to learn English. In contrast to KSA, UAE is considered to have better level of education. The system provided there is well-organized for all generations. Curriculums are being taught to prepare students for their universities starting from elementary school by offering them some subjects in English, such as Math, Chemistry and Physics. Moreover, the students have several options of majors after graduating from the high school. They also......

Words: 424 - Pages: 2

Government Ksa

...evaluating information from a variety of sources that provide several alternatives. For example, recommends alternative approaches for completion of projects Over the last eight years as a Library/Information Technician, I had to use proper judgment on a daily basis while working in this field. As being a technician for the library, you are expected answer routine reference inquiries in person, email, chat or by phone. I have to guide patrons in finding and using library resources, including reference materials, audiovisual equipment, computers, and electronic resources. Review subject matter of materials to be classified, and select classification numbers and headings according to classification systems. While staffing the public service desks, respond to the public’s informational and recreational needs using a variety of sources, formats and equipment, and determining the services, collections and areas of the library that will fulfill those needs. Review and resolve complaints and complex problems. Also, make recommendations on library materials selection. Functioned in an environment where stress occurred with some regularity such as project work, special assignments, or seasonal peak periods. Work efforts and/or successful completion of project/assignment resulted in the resolution of complex issues in situations having urgency, high visibility, or specifically desired outcomes of significant importance to others. Throughout these efforts, consistently responded......

Words: 1177 - Pages: 5