Goal

In: Science

Submitted By joegrayjo
Words 1094
Pages 5
Jodie Grandors December 8th, 2014

List your 2014 goals and describe in detail how you worked towards and met your goals.

1. Patient experience: 60% of our patients will rate us very good for the question information about delays on the press ganey survey. I will form a focus group and then educate the rest of the staff. I will look at the press ganey website monthly to check our progress. I want to have this goal met by 12/2014. A. For patient experience we averaged a 62.7% of patients rated us very good on the question information about delays. This goal was met. We have focused on making it a point to let the front staff know about delays as well as when the providers get called away. The nurses also go out into the lobby and announce if the provider is called away and what the time frame is.

2. Great placed to work: All staff and providers will attend 1 event outside of work together. I will create a group of staff to come up with ideas and what type of event we will do. This group will meet monthly to discuss progress. This goal will be met by 09/30/2014.
A. This goal was met. We all got together this summer for a picnic.

3. Population health management: By October 2014 we will have 50% of our patients signed up on the portal and of those 50%, 5% will be active. All staff will be involved and educated. I will be able to track progress by viewing the monthly report.
A. This goal was not met. We averaged 93.5% of our patients are signed up for the portal, but only 1.25% of these patients are active. All patients who were signed up on portal and had a visit with us would receive a follow up portal message asking them how they were doing and what questions we could answer. We still did not see patients replying to us, we would get maybe 2 patients to reply a week.

4. Personal Goal: I am going to go back to school after epic go live to get my MSN. I…...

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