Ethical Dilemas

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Workplace Ethical Dilemma

Workplace Ethical Dilemma Paper

Michelle Cortez


Workplace Ethical Dilemma Paper

Ethical Dilemma is when a situation occurs with a workplace, organization, or between family members. Ethical Dilemmas usually occur when people do not seem to agree on things that are being changed or to be changed within the workplace, organization, or family. I once worked at a retail store about four years ago where I was a cashier during the day shift. I worked there for a little over three years and I got to know quite a bit of people from the community that would go in all the time to shop. When I started working at the store I was told to NEVER accept any gifts from the customers because it was against store policy. When you are hired you are told the policies, rules, and regulations of the company. You are to follow these to make sure that you are doing what the company is asking of you. Like all other company’s you are asked to please follow these rules and do your job. As I started to go in and do my job, I noticed that there were some customers that would go in all the time and give the other cashiers a hard time. Until one day they came to my register and the first thing that jumped into my mind was, “OH NO HERE THEY COME”. I was so nervous because I just wanted to do my job and make my customers happy and have a good experience at this store. As they put their items on the conveyer belt they started to look at me and laugh. I guess I had that look on my face like please do not give me a hard time. Once the couple got all their items on the belt and were headed my way I snapped out of it and told them my line, “Hi how are you?” “Did you find everything ok today?” I tried so hard to make them have a good experience with me. I then started to have a conversation with the couple about some products that…...

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