Case Study Questions

In: Business and Management

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CISM 4136 A- Global Information Resource Management
Case Questions
Carol V. Brown, D.W. DeHayes, J.A. Hoffer, W.E. Martin,&. W.C. Perkins, Managing Information
Technology, Seventh Edition, 2012, Prentice Hall.

Case Study 1 - Midsouth Chamber of Commerce (A): The Role of the Operating Manager in
Information Systems
1. Identify the key players in the case and describe their respective roles. Are these the right roles?
What roles in particular should be modified? How might such role modifications be accomplished? 2. Focus on the role of the software vendor- Unitrak Software Corporation. Was it an appropriate role? Did Unitrak act responsibly?
3. How much is Kovecki to blame for this situation?
4. One of the recurring themes of this book is the importance of information systems politics. To what extent does IS politics explain the situation that has developed at the Midsouth Chamber of
Commerce?
5. The case involves what appears to be a fairly routine use of information technology to support a service organization. Yet the Midsouth Chamber of Commerce encountered major problems in bringing up its new system. Is there a lesson here for organizations seeking to adopt new information technology? What is it?
6.

What should Lassiter do now?

Case Study 11-1- Vendor-Managed Inventory at NIBCO
1. What was the catalyst for NIBCO to develop a VMI program, and why was it able to respond?

2. Describe what types of transactions are involved in NIBCO's VMI program.
3. What types of benefits have been attributed to the VMI initiative-for both NIBCO and NIBCO's customers? 4. What new initiatives would you recommend that NIBCO pursue next to continue to take advantage of its current IT capabilities?

Case Study 11-2- Real-Time Business Intelligence at Continental Airlines
1. Describe "active" data warehousing as it is applied at Continental…...

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