Business Communication Customs in Canada

In: Business and Management

Submitted By cdbrooks
Words 1904
Pages 8
Business Communication Customs in Canada

Presented to

Professor D. A. Beaudoin, MBA

Prepared by

Claude D. Brooks

February 14, 2007 Businesses, today, have gone global and many have formed multinational alliances. This globalization, along with technological advances, and the sheer number of companies dealing internationally has brought about a dramatic change in the way people from different cultural backgrounds interact. These cross cultural differences are most noticeable in areas such as in behavior, etiquette, norms, values, written expressions, oral communication, and non-verbal communication. If workers can understand their own culture, they are then better able to adapt to other cultures when communicating within them. Guffey states that another way to achieve intercultural proficiency is to recognize barriers and ways to overcome them (110). To effectively communicate across international borders, we must be sensitive to other cultures and avoid misunderstandings and contrary views resulting from the various intercultural differences (Guffey101). When communicating to international audiences, workers must also pay special attention to not only oral and written messages, but also nonverbal communication. Nonverbal behavior includes actions and behavior such as eye contact, facial expression, posture, gestures, and the use of time, space, and territory
(113). As business communicators, it is imperative that we give special attention to these all-important areas of communication, so that we give added value to the effectiveness of intercultural messages. Knowing your customer is just as important anywhere in the world as it is at home. Each culture has its logic, and within that logic are real, sensible reasons for the way foreigners do things. To be effective interacting with…...

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