Banking

In: Other Topics

Submitted By Meehar
Words 23487
Pages 94
Hawassa University
College of Business and Economics
School of Management and Accounting

Assessing the impact of Core Banking and service quality on Customer
Satisfaction in Commercial Bank of Ethiopia (A case of Bishofftu Branch)

By:
Endalkachew Abebe

A research project submitted in partial fulfillment of the requirement for masters of business administration degree in marketing Management

June 2013
Hawassa, Ethiopia
1

Hawassa University
College of Business and Economics
School of Management and Accounting

Assessing the impact of Core Banking and service quality on
Customer Satisfaction in Commercial Bank of Ethiopia
(A case of Bishofftu Branch)
By:

Endalkachew Abebe
A research project submitted in partial fulfillment of the requirement for masters of business administration degree in marketing Management

Advisor:
Dr. Birihanu Borji (PhD)
Associate professor in Marketing Mgt
Co advisor:
Seid Mohamed (Ato)

June, 2013
2

Hawassa University
School of Graduate Studies
Project Title: Assessing the impact of core banking and service quality in CBE (case of Bishoftu branch)

By:
Endalkachew Abebe

College of Business and Economics
School of Management and Accounting
Postgraduate Program

Approved by:

___________________________________

_____________________

Advisor

Signature

____________________________________
Co-advisor

__________________
Signature

___________________________________

___________________

Examiner

Signature

___________________________________

___________________

Chairperson

Signature

3

Declaration
I, the undersigned, declare that this research paper is my original work and that all sources of the materials in the research paper have been duly acknowledged. The matter embodied in this project work has not been submitted earlier for award of any degree or diploma to the best of my knowledge and belief.

Name:

Endalkachew Abebe…...

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