Analyzing Communication Skills

In: Business and Management

Submitted By rjmarlowe
Words 1089
Pages 5
Analyzing Communication Skills
BUS 600 Management Communications with Technology Tools
Dr. Stephanie Heald-Fisher
September 17, 2011

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others” –
Anthony Robbins
The online communication skills quiz I selected was found at The results of the quiz that I took was 61%, and the summary part of that quiz indicates that, those with this score have excellent communication skills, understands their role as a communicator, both when sending messages, and when receiving them. People in this category anticipate problems, and choose the right ways of communicating. They are respected for their ability to communicate clearly, and are appreciated for their listening skills (Mindtools, 2001). The communication skills quiz indicated that I need to work on my listening skills. The quiz question I scored lower was on, “When someone's talking to me, I think about what I'm going to say next to make sure I get my point across correctly.” I often think of what I will say next instead of really listening to what the other person is saying. In many ways, not to truly listen is being disrespectful. If we listen to each other, we will discover we agree on many issues. “By taking responsibility for successful communication through active and reflective listening, you can become more successful at those activities that depend on communication, including your personal and professional life”(O’Rourke, p. 227). The analysis indicated needed steps that good communicators use the KISS ("Keep It Simple and Straightforward") principle. By using the KISS principle, several effective communication skills are applied. Wasting time in conveying information that isn't necessary is eliminated, as well…...

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