Affective Events Theory

In: Business and Management

Submitted By san3vin
Words 1183
Pages 5
Affective Events Theory 1/26/2012

Abstract
Emotions and moods are an important part of daily live and work live, and can influence our job performance and job satisfaction. The affective events theory demonstrates how employees react emotionally to things that happen to them at work, and that their reactions can influence their attitudes and behaviors at work. The theory, which was introduced by psychologists Howard M. Weiss and Russell Cropanzano, states that negative emotional episodes in a work environment can produce shocks that then produce lasting affective reactions.

Emotions and moods are an important part of daily live and work live, and can influence our job performance and job satisfaction. The affective events theory demonstrates how employees react emotionally to things that happen to them at work, and that their reactions can influence their attitudes and behaviors at work. The theory, which was introduced by psychologists Howard M. Weiss and Russell Cropanzano, states that negative emotional episodes in a work environment can produce shocks that then produce lasting affective reactions. Work events can include, but not limited to hassles, tasks, autonomy, job demands, emotional labor and uplifting actions. Emotional labor occurs when an employee displays the company’s desired emotions during interpersonal transactions at work. These work events affect employees positively or negatively. Employee mood directly affects the intensity of their reaction. This emotional response intensity therefore affects job performance and satisfaction. Forced smiles, frustration, and resentment can lead to turnovers, and employees feeling burnout.
Affective events theory or AET, studies how people feel at work, the workplace events that cause those feelings, and how those feelings influence subsequent job attitudes and behaviors. “The four main…...

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